REFUND CANCELLATION POLICIES

At Trusted Cab, we aim to provide a seamless and stress-free experience for all our customers. However, we understand that plans can change, and you might need to cancel or modify your cab bookings. This comprehensive guide explains our cancellation policy to ensure transparency and clarity in every transaction.

Eligibility for Cancellation and Modifications

We allow customers to cancel or modify their bookings under the following conditions:

1. Advance Bookings:

   • Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.

   • For cancellations made less than 24 hours before the scheduled time, charges may apply.

2. Instant Bookings:

   • Modifications are permitted up to 2 hours before the pickup time.

   • Cancellations within 2 hours of booking are non-refundable.

3. Special Bookings:

   • For long-distance or outstation trips, cancellations must be made at least 48 hours in advance.

   • Late cancellations may incur additional charges.

Steps to Cancel or Modify a Booking

Canceling or modifying a booking with Trusted Cab Noida is simple and user-friendly. Follow these steps:

1. Online Cancellation:

   • Visit our website

   • Go to the "My Bookings" section.

   • Select the booking you wish to cancel or modify.

   • Follow the instructions to complete the process.

2. Contact Customer Support:

   • Call our 24/7 customer care helpline.

   • Provide your booking details and request cancellation or modification.

Cancellation Charges and Refund Policy

Our refund policy ensures fairness while covering operational costs. Here are the key details:

1. Full Refund:

   • Cancellations made within the eligible time frame (as mentioned above).

   • Refunds are processed within 5-7 business days.

2. Partial Refund:

   • For cancellations made beyond the eligible time, a nominal cancellation fee is deducted.

   • Refunds are credited to the original payment method.

3. No Refund:

   • For last-minute cancellations, no-shows, or incomplete trip cancellations.

Important Considerations

• Cancellation Charges:

  • In case of late cancellations, charges vary based on the type of booking and distance.

  • Detailed charges are shared at the time of cancellation.

• Modifications:

  • Changes in booking schedules or destinations may result in fare adjustments.

  • Availability is subject to the cab's schedule and prior commitments.

• Outstation Bookings:

  • Advance bookings for outstation trips require a higher notice period for cancellations.

  • Refunds are issued after deducting any applicable fees.